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Return Policy

Returns & Cancellations

What is your return policy?
You can return items within 30 days for a refund. All returns MUST have prior authorization from JETSpackaging.com. If a product arrived damaged or we made an error in shipping you the wrong item, please e-mail us at sales@JETSpackaginginc.com so that we can arrange to exchange the item. If you decide to return goods for any other reason (i.e. you decided you did not need the item), you need to e-mail us at sales@jetspackaginginc.com for a return authorization number. Returns of this nature will result in a 20% restocking fee and require you to pay for the shipping costs associated with returning the merchandise back to us. Please note we cannot accept returns on custom manufactured or printed items unless the product is defective or manufactured incorrectly.

What if I need to cancel my order?
If you decide that you need to cancel an order, e-mail us at sales@jetspackaginginc.com or call us at (866) 747-6640 as soon as possible. Because most orders are immediately sent to the closest distribution warehouse, it may not be possible to cancel your order. If this is the case, we will help you to make other arrangements.